How can we help you?
Have a question or two about how our warehouse and fulfillment software works? Browse the FAQs below for the answer.
Nitro Logistics 3PL Fulfillment Capabilities
We offer an all-in-one, cloud-based fulfillment management software that streamlines the entire warehouse management process, including receiving, inventory, picking, packing, and shipping. Our software is designed to simplify warehouse operations for your brand with a wide range of features, such as automation rules, mobile pick & pack, ParcelView, returns management, inventory management, and carrier rate shopping, among others. To learn more about our pricing options for brands, please click here.
Our advanced inventory management features offer enhanced flexibility and efficiency. With our dynamic and static slotting capabilities, products can be easily put away in the most appropriate location, and similar items can be grouped together for optimal organization. Our cycle counting feature empowers clients to manage their inventory counts on their own schedule, providing the ability to assign specific users and choose between location or SKU-based counting methods.
Our desktop software can be run on Windows or iOS.
Automation rules provide an excellent and straightforward solution for simplifying order management in your warehouse. Examples of such automation rules include automatically sending an email if an order contains specific SKUs or setting a predetermined shipping method for orders with matching ZIP codes.
We offer a seamless returns management process with our native self-service returns portal and direct integrations with third-party companies such as Loop Returns and Returnly. These integrations simplify the handling of returns for you and your warehouse, making the process as easy and hassle-free as possible.
We partner with some of the largest eCommerce platforms and marketplaces. Our complete list of partners can be found here.
Certainly! We understand the significance of building a strong brand, and customized packaging presents a fantastic opportunity to enhance your customers' perception of your products and overall brand. Please note that custom boxes will be billed as an additional item for each order.
For subscription box or crowdfunding orders, we establish an assembly line process to kit "batches" of orders. Each batch represents a distinct set of orders that contain the same combination of items.
To ensure maximum efficiency of the assembly line, we require a minimum of 50 orders per batch. If this minimum is not met, a $15 batching fee will be applied to account for the reduced number of orders in each batch.
Absolutely! We’re happy to offer convenient gift message options that enable you to include messages and designate "gift status" to any order.
We provide two options to choose from:
- You can include a gift message on a blank 4x6 card provided by us, which incurs a cost of $1.
- Alternatively, you can include a gift message on a custom 4x6 card provided by you, which incurs a cost of $0.80 along with an insert pick fee.
Please note that gift messaging must be supported by your shopping cart.
Our carrier rate shopping feature enables the software to automatically identify the most cost-effective carrier for packages during the packing process.
Our Pick and Pack Team will carefully review your products and recommend custom packaging solutions tailored to your specific needs. If you have any pre-existing requirements, simply let us know and we'll make sure to accommodate them.
Please note that we do charge an additional fee of $.50 per item for bubble pouches or other types of fragile packaging.
When you store your inventory with us, you have two options to ensure the protection of your products:
- You can add our location to your existing insurance policy.
- You can choose to waive inventory insurance altogether.
Each option comes with its own set of advantages and disadvantages. Depending on the unique setup of your business and the value of your inventory, you can decide which option is best suited to your needs.
If you have a task that falls outside of our standard services, we're happy to take on the challenge with our special projects option. This can include anything from kitting and assembly to labeling or inventory reconciliation. To get started, simply submit your request to your designated customer service agent. They will define the scope of the project and provide you with a quote before we proceed with execution.
Pricing/Billing
Our standard plan offers a comprehensive range of features, including returns management, customizable automation, carrier rate shopping, 24/7 client support, and training. Additionally, the Standard plan includes warehouse routing, multiple store connections, lot and expiration tracking, and supports unlimited orders. To learn more about the specific details of this package, click here for your free quote.
Our (higher tier) plan includes all of the features of the standard package, along with a sandbox account, contacting options and an increased API rate.
In order to ensure that we can allocate the necessary time and resources for each project, we have established a monthly minimum pick and pack fee of $250. If the total picking fees for your project do not meet this minimum amount, we will add the difference to your monthly invoice. For example, if your picking fees come to $160 and the minimum fee is $250, you would be required to pay the difference of $90.
Please note that this policy is not meant to put undue pressure on our clients. Rather, it is a fair way to ensure that your project projections are accurate and that we can provide the necessary level of service. Additionally, the minimum monthly fee is equivalent to the monthly storage charges.
Current Nitro Logistics clients can contact our support team here.
Support
We provide round-the-clock access to Software Support for our clients via the in-app ticketing system.
The best way to contact our Client Support team is by navigating to the ticket system in your dashboard. Our support team is available 8 am-5 pm PST Monday-Friday.
The client support team, available 8 am-5 pm PST Monday-Friday, can be reached directly at support@nitrologistics.co.
The best way to contact Client Support is by filing a ticket through your software’s dashboard. While there is no direct dial for our support staff, you can schedule a call with a Customer Service Representative to get your questions answered.